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Before shopping,please kindly make sure you have read the following already:
▲ About Shipping?
Answer:
order overUS$200,free DHL or Fedex shipping,Delivery time: 3-5 workdays.
For order US$10,+US$2 ,free HongKong Post shipping,Delivery time: 10-20 workdays.
and we cant promise the goods will reaches you in time because the general post is slowly ..
The extra shipping costs are different for different country,some remote area will be higher
For order US$10,free China post shipping,Delivery time: 15-30 workdays.
Can be updated via fast delivery Fedex or DHL
----usually US$10-US$30 for order below US200，
▲ How to be our VIP?
Answer: There are two ways to be our VIP members
a. Place an order US$1000 for the first time.
b.The accumulative total amount reaches US$1000 .
For VIP1,accumulated order over US$1000-US$5000,get 5% off of the products value.
For VIP2,accumulated order over US$5001-US$20000,get 10% off of the products value.
For VIP3,accumulated order over US$20001,get 15% off of the products value.
The discount is not including shipping costs and bank handling fee.On special products and wholesale price items can not including.VIP and the coupons returned can not used in the same time,we will choose the best preferential way for you.
About Quality
1.How to place an order?
Answer: Please register and become our member first.Then choose your desired product,and click on "Add to Shopping Cart" to put your selection into your shopping cart. Modify the quantity number,confirm the order.Then contact us.
2.How to become our member ?
Answer:Please login in our website: www.masteryjewelry.com Fill in your information including your email address,name,it is very important to fill in the information which has star mark..
3.How can I know the detailed information about the product? Are the products same with the photoes?
Answer:Every product comes with the picture and introduction.We take pictures basing on the real products.Actual product ordered may vary slightly in appearance from picture. Maybe there is some difference on the size,brightness, colour and lustre.
If you are interested in or doubt about any of the items,please contact us directly.
4.What's the MOQ?
Answer:MOQ for at least US$50, the minimum order quantity for each item is 1pc.
5.How to make the payment?
Answer: We accept payment by Paypal,Western Union and Wire Transfer.If you dont have paypal account,pls log in : http://www.squidoo.com/paypalsetup
Your account will be charged when your order is ready to ship.
If you pay by paypal ,pls enjoy 4% handling fee of total amount of purchase.If you pay by West Union or T/T,pls also enjoy to pay related handling fee from bank.
Please inform us after you make the payment,then we can prepare and send the products as soon as possible.We retain the right to cancel orders for any reason, including orders that appear fraudulent or suspect.
6.Could you supply sample free,if I want to take large quantity?
Answer:Free sample will be ok with the freight collect,but we can only provide with 1pc free sample.
7.Do you accept drop ship order?
Answer:Sorry,we don’t do drop shipping.It’s easy to get entanglemant,and bring customer disadvantage.Please show us your understanding.
8.Product availabilty
Answer:In the rare event that product availability changes before we have an opportunity to update our website, there is a possibility that some products may be unavailable. We will make every effort to fulfill your order, but if we cannot, we will promptly contact you via email or by phone to offer you an alternative product.
9.How quickly can you ship out my order?
Answer: All orders are shipped within2-3workdays after receiving your deposits.Delivery can take longer due to inclement weather or during the busy holiday season or the products are out of stock.All the order are delivery by General Post,DHL,CUE,CEE.
10.Return Policy
Answer:We have return policy only when you receive any damaged, or defective items.In that case,pls take related photos as an evidence then email us within 3days after receiving goods,you will get refund (Shipping and handling fees are not refunded)on the related goods or we'll send you the right goods in the next order.
Items received after 3days from date of receipt will not be accepted. Special sale,Final sale and/or Final-Sale items cannot be returned or exchanged. so we can not give the refund to these items except any damaged products.Refunds are processed within 10business days of receipt.